All our channels are monitored by real trained staff. No bots, no generic automatic replies.
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Support Ticket
The main channel for customers with active services. Open a ticket from the customer area and our technical team responds in an average of less than 30 minutes. Complete history of your case and file attachments.
Hundreds of guides, tutorials and articles on server configuration, mods, optimization and more. Available 24/7 without waiting for a response. Regularly updated by our technical team.
Real-time technical support through the site live chat. Ideal for quick inquiries about plans, prices or urgent problems. Available in extended hours with real agents.
Join our Discord community with thousands of gamers and customers. Game-specific channels, maintenance announcements, giveaways and community support. INANetworks staff also active.
Direct contact via WhatsApp for sales and pre-sales inquiries. For technical support for active customers, use the ticket system for better tracking and resolution of your case.
The average response time for urgent tickets is less than 30 minutes. For standard technical issues, less than 2 hours. For general inquiries, less than 4 hours. These times apply 24/7 including weekends and holidays.
Yes. The ticket system is monitored by real staff 24 hours a day, 7 days a week, 365 days a year, including holidays in Chile and the rest of Latin America.
First check the network status at status.inan.cl. If the issue is specific to your server, open an urgent ticket from the customer area indicating: service name, exact symptom and time the problem started.
Yes. Our team can help you with mod installation on managed game servers. For VPS or dedicated servers, we have detailed guides at docs.inanetworks.cl.
Yes. For billing issues (invoices, plan changes, cancellations, refunds) open a ticket in the Billing department from the customer area.
Include: (1) Name or ID of the affected service, (2) Detailed description of the problem, (3) Time it started, (4) Steps already tried, (5) Screenshots or error messages. The more information you include, the faster we can resolve your case.
Global Presence
OUR DATACENTER NETWORK
26 datacenters across 4 continents to guarantee minimum latency for the Hispanic community in Latin America and the world.